ibex AI Solutions Receives 2025 Product of the Year Award
ibex Wins 2025 Product of the Year Awards
Introduction to ibex
On April 29, 2025, ibex (NASDAQ: IBEX), a prominent name in business process outsourcing (BPO) and AI-driven customer engagement solutions, announced that its products, ibex Wave iX Translate and ibex Wave iX AI Virtual Agent, both received the 2025 Product of the Year Award from TMC’s CUSTOMER Magazine. This recognition highlights ibex’s commitment to enhancing customer experiences through innovative technology.
What is ibex Wave iX?
ibex has developed a suite of solutions called ibex Wave iX, which focuses on improving customer interactions through cutting-edge technology. According to Carl O’Neil, the Executive Vice President and General Manager of Wave iX at ibex, the integration of Generative AI is revolutionizing customer experience (CX). By managing an extensive number of customer interactions and leveraging valuable business insights, ibex establishes itself as a trusted partner for businesses seeking to succeed in the digital transformation era.
Key Features of ibex Wave iX Translate
- Real-time Translation: The ibex Wave iX Translate service allows agents and customers to communicate in their preferred languages. This AI-powered solution translates conversations in real-time, ensuring clear communication between both parties.
- Broad Language Support: With the ability to facilitate conversations in over 150 languages, ibex Wave iX Translate enhances the effectiveness of customer support teams and fosters stronger connections with clients.
This capability enables companies to serve their customers more effectively and efficiently, breaking down language barriers that often hinder customer engagement.
Advantages of ibex Wave iX AI Virtual Agent
- Automated Interactions: The ibex Wave iX AI Virtual Agent offers a sophisticated platform for automated customer and brand interactions through AI-generated voice and text conversations.
- Customization: This virtual agent can be tailored to align with a brand’s identity and specific business requirements, providing a unique customer experience.
- Scalable Solutions: Offering human-like interactions, the AI Virtual Agent can handle numerous customer inquiries simultaneously, offering hyper-personalized experiences.
- Integration with Existing Systems: It connects smoothly with current support systems, ensuring that more complex issues can be escalated rapidly for quicker resolutions.
Recognition in the Industry
Rich Tehrani, CEO of TMC, expressed excitement at recognizing ibex with two prestigious awards, showcasing ibex’s position as a leader in the BPO and customer engagement industry. He noted the importance of innovation in maintaining a competitive edge alongside recognizing the quality of the solutions provided by ibex.
About ibex
ibex specializes in providing innovative BPO services, smart digital marketing, and comprehensive customer engagement solutions. With about 31 operational centers worldwide, ibex utilizes the latest technology to enhance customer experiences for leading global brands. The organization employs over 31,000 individuals and manages nearly 175 million customer interactions annually, generating over $2.2 billion in customer revenue each year.
About CUSTOMER Magazine and TMC
TMC’s CUSTOMER Magazine, which started in 1982, serves as an essential resource for news and strategies that enhance customer engagement across various channels. It covers advancements in areas like AI-powered customer experience, omnichannel communication, and workforce optimization.
TMC provides valuable insights to help global buyers make informed technology decisions through various platforms, events, and marketing solutions. Their expertise and comprehensive approach make them a trusted source within the tech industry.
Final Thoughts
The recognition received by ibex for its innovative solutions reinforces its commitment to providing exceptional customer experience solutions, utilizing advanced technology to bridge gaps in communication and improve service efficiency. The impact of such awards emphasizes the growth and evolution of the BPO sector, especially in the realm of AI-driven technologies.
